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Privacy Policy

Privacy Policy

At PayKeeper we are committed to protecting your privacy.

As part of that commitment, we have created this privacy policy so you are informed about how we collect, use and keep secure, the data about the people who visit our website.

Please note that we may change and update this policy from time to time so it is worth checking back occasionally to ensure you’re happy with the changes, as using this website means you agree to our policy.

If you have any questions about the policy, please email info@paykeeper.co.uk or call 0330 111 66 33.

Who are we?

PayKeeper is an accounting hub specialising in helping franchisees and franchisors to run deliberate businesses. We are a limited company (no. 09285144) and our registered address is Barnhorn, Meadway, Berkhamstead, Herts, HP4 2PL.

What information do we collect from you?

When you use our website or fill in a form on our website, we collect information about you.

When you visit our website, we use a third-party service, Google Analytics, to collect information about your activities on our website. This could include your IP address, what pages you accessed and when, what device and operating system you used, your location, the length of your visit, and what website referred you to us. We do this in order to find out how our site is used and make improvements that might make it more interesting for visitors. All information is collected anonymously and we do not make or allow Google to make, any attempt to find out the identities of those visiting our website. The legal basis for doing this is our “legitimate interests”, namely for monitoring and improving our website and services.

In addition, we may ask you from time to time to provide us with your name and email address in order to receive information from us or subscribe to our newsletter. This information is never provided or sold to any third party for marketing purposes, however, it may be stored in systems owned by third parties who provide storage options. When it comes to email marketing we use the provider MailChimp. The information we collect includes your name, email address, as well as whether or not you opened the email and clicked on any links. We can then use this information to monitor and improve our emails. The legal basis for doing this is that we have received explicit “consent” from you.

How is your information used?

We may use your information to:

  • Carry out any obligations arising from any contracts entered into by you and us
  • Seek your views or comments on the services we provide
  • Notify you of any changes to our services
  • Send you communications which you have requested and that may be of interest to you

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will only hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as it set out in any relevant contract you hold with us.

Who has access to your information?

We will never sell or share your information to any third party for marketing purposes.

However, we may need to pass on your information to third party service providers who may be necessary for completing tasks and providing services to you. If we do have to do this, we will only disclose information that is absolutely necessary and we will ensure they do not use it for marketing purposes. We use a range of third party cloud computing services such as Quickbooks, Google, Senta and others in which we store personal information.

We may also have to disclose your information if required by a court order or for the purposes of prevention of fraud or other crime.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. You can also unsubscribe from our email communications at any time by clicking the “unsubscribe” button at the bottom.

We will not contact you for marketing purposes unless you have given your prior consent. You can request a change to the way we contact you at anytime by calling 0330 111 66 33 or emailing info@paykeeper.co.uk.

How you can access and update your information

The accuracy of your information is important to us. If you think we may hold inaccurate information about you, or you wish to notify us of an update such as a change of email, phone number or address, please contact us by calling 0330 111 66 33 or email info@paykeeper.co.uk.

You also have the right to ask for a copy of the information we hold about you at any time. There is no cost for this, however it may take up to 30 days for us to comply with your request. You will also be required to provide evidence of your identity. If you would like this information, please contact us by calling 0330 111 66 33 or email info@paykeeper.co.uk.

You can ask us to delete any data we have about you or to restrict what we do with your information, and we will seek to comply with this as long as there is not a legal obligation for us to retain it.

Use of cookies

This website uses cookies to make your experience better while visiting the website. We use a cookie control system which allows you, on your first visit to the website, to allow or disallow the use of cookies on your computer.

“Cookies” are small pieces of information sent by an organisation and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns but do not identify you as an individual. By using cookies we can recognise when someone visits our website, track activity on the website, improve the usability of the website, and improve the website to provide you with a more tailored experience.

You can switch off, block and delete cookies by changing your browser settings. Please note, that in some cases it may result in a loss of functionality when using the website.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information

[http://www.google.com/privacy.html ].

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on other websites you visit. We cannot accept responsibility for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

PayKeeper cannot guarantee or verify what is on another website, we, therefore, advise you that you click on links to other websites at your own risk and we cannot be held liable for any damages or implications caused by visiting those links.

Where you take actions through a social media platform such as Facebook or Twitter that we participate on, please note that the privacy policies of that platform. Please use due care and caution about your privacy and personal details when using such sites. PayKeeper will never ask for personal or sensitive information through social media platforms.

We have social media sharing buttons on the website which help you share our content directly to social media websites. Please remember that when doing so, the social media platform may track and save your request to share a webpage.

Transferring your information outside Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union. For example, some of our servers may be located in a country outside the EU. If we transfer your information outside of the EU in this way, we will take steps to ensure it is only within countries that have similar data protection laws as in Britain and the EU.

Review of this policy

We regularly review and update this policy. It was last updated in May 2018.

"you’re one of the biggest selling points to prospective franchisees"
Matt, The Fustal Partnership

"Your services are great and really appreciated"
Kirsty